Stays on this device
Your cloud credentials are held in this device's secure storage (iOS Keychain / Android Keystore) and are sent only to the provider they belong to. Your PIN is stored as a salted hash. Your accounts, labels, preferred regions and tab layout are stored locally. None of this is ever sent to us.
Sent only when you contact support
When you open a support ticket we receive your email address, the messages you write, a diagnostics report (app version, device, recent activity), and any screenshot you choose to attach. You can review exactly what the diagnostics report contains before sending. There's no analytics, advertising or background telemetry anywhere in this app.
Deleting your support data
You can ask us to delete the support data held against your email address. Write to privacy@nuverian.com from that address — or use Request deletion by email on the Your data screen, which pre-fills the message — and we'll action it. If you've never contacted support, we hold nothing to delete.